| Terms and Conditions
All bookings are made in accordance with the terms and conditions
set below:
The participation in a package tour is subject to certain
laws and regulations. Therefore, you shall enter into a travel
contract with us/our partner tour operator. All the essential terms
and conditions of such a travel contract are indicated below.
Please read them carefully.
1. Responsibility
Physical ability:
Clients are responsible for selecting a tour suitable for
their athletic ability. They are responsible for reading all
pre-trip materials, informing us of any medical or dietary
restrictions, and obeying all safe biking rules. CarpatBike
reserves the right to decline or withhold service to any person
who, for physical or other reasons, is deemed unfit for the
trip.
Luggage and belongings:
Every care will be taken to respect your luggage at all times.
However, CarpatBike is not responsible for damage, loss or
theft of your personal belongings.
Other:
CarpatBike is not responsible for cancellations or amendments
due to acts of nature, civil unrest or inclement weather.
2. Eligibility
You must be at least eighteen years of age to be able to
register for one of our tours. An adult must accompany people
younger than eighteen, who will take part in a tour.
3. Travel arrangements and payment terms
To keep our tours a personalized and top-quality experience
we prefer to limit the number of participants (maximum 15-16
persons per tour). We recommend you reserve early to avoid
disappointment. Please contact CarpatBike to support you in
the reservation of your place. We also advise you to call
us before finalizing your travel arrangements for information
on meeting points and schedules for arrivals/departures. To
secure your booking please complete the booking/enquiry form
and pay the necessary deposit as early as possible. Clients
booking via telephone, on the website or by email will be
asked to sign the declaration on the booking form and agree
with the terms and conditions and general information pages,
contained in the brochures and website.
4. Confirmation
We must receive both your signed reservation form to our
postal address and a deposit of 120 euros (standard tours)
or 30 euros (2-3 days tours) to confirm your reservation.
Once received, we will send you an invoice issued for the
holiday, together with a receipt for the deposit and the payment
terms for the balance. If the booking is not possible then
the deposit will be returned.
5. Balance
The balance must be received at least 5 weeks before the
start of the holiday. Where the booking is made 5 weeks of
departure, the full amount of the holiday cost must accompany
the completed booking form. Payment will be made by Western
Union transfer or by bank transfer to “ SC Carpat Bike
SRL” bank account or our partner tour operator bank account. If we do not receive a Final Payment
in the designated period, we assume it as Cancellation.
6. Changes to booking and refunds
If you need to change your booking after the booking has
been confirmed, such as change the date required, the company
will do its best to meet your requirements if you inform us
in writing in due time. However, if the alterations requested
are not possible, we reserve the right to apply cancellation
charges if the change is made within 5 weeks before departure.
Bookings may be transferred to another person if desired,
and the new booking will be confirmed on receipt of a completed
booking form and an administration charge of 25 euros. If,
after the start of the holiday you wish to change your itinerary,
accommodation, duration or any other material aspect of the
holiday, CarpatBike cannot accept liability for any loss,
damage or additional expenses and no refunds will be made.
7. Cancellation & Refund Policy
Our cancellation policy is based on the number of weeks prior
to trip start that we receive your written cancellation notice.
By this we refer to a written notification document sent by
you via regular mail to our postal address as mentioned in
the “How to contact us” section, at the end of
this document. Please note we must receive written notification
of your cancellation within the number of weeks listed below.
The date received at our office applies for Refund Policies.
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# 5 weeks prior to the start of the tour:
You receive the refund of the trip price, less a 120
euros/person administrative fee.
# Between 4-5 weeks prior to the tour start:
You receive a 50% refund of the trip price, bike rental
and single supplement.
# Between 3-4 weeks prior to the tour start:
You receive 33% refund of the trip price.
# Less than 3 weeks prior to the tour start:
No refund.
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No exceptions are made to our cancellation policy, including
weather and personal emergencies. Please purchase trip insurance
to cover you in case an illness forces you to cancel a tour.
There is no refund for arriving late or departing early from
a tour, nor for any meals, or services not used while on tour.
CarpatBike is not responsible for cancellations, amendments,
or additional fees incurred by clients due to acts of nature,
civil unrest, strikes, work stoppage, force majeure or inclement
weather. If you change your reservation from one tour to another
one within the same year, the fee mentioned in clause number
6 will be charged. You can protect yourself against the cost
risk in the event of cancellation by taking out cancellation
insurance.
8. Refunds for services not used
Most of our tours are sold as package. In this case, credit
cannot be given for services not used by clients. This includes
accommodation, meals or any other arrangements not used for
any reason.
9. Cancellations by us
There are certain situations when CarpatBike might cancel
a tour:
- The company reserves the right to cancel a tour in any circumstances
but will not cancel a tour less than 8 weeks before departure
except for force majeure, the client’s failure to pay
the final balance. Unless the client fails to pay the final
balance, we will offer an alternative holiday if possible.
If this is not possible or acceptable by the client, a full
refund will be sent to the client and constitutes full settlement.
CarpatBike does not recommend the purchase of non-refundable
airline tickets and is not responsible for expenses incurred
such as pre-paid hotel reservations or non-refundable airline
tickets.
- CarpatBike reserves the right to refuse participation prior
to or during a trip to any individual whose behavior and/or
attitude interfere with general enjoyment and well-being of
other tour members and if anyone, participant or our staff,
is endangered by this individual. In case any of the above
mentioned happens CarpatBike will not be liable to refund
or pay any compensations.
- CarpatBike reserves the right to cancel a tour when the
minimum number of participants required running a holiday
is not met. In this case, registered participants will be
refunded in total amounts paid to CarpatBike, which is not
liable for any payments or compensations due to additional
expenses.
10. Changes in the holiday programme
While the company will use its best to operate all tours
as advertised, it reserves the right to change any of the
facilities, services, prices described in its brochures and/or
on the website. If a major change is necessary, the company
will inform the client as soon as possible. A major change
does not apply to change of transport, named accommodation
location, but is normally considered major a itinerary re-routing,
change in the duration of the holiday, change of meeting location
and hour. If advised of a major change before departure the
client will have the choice of accepting the change (at additional
costs, if applicable), purchasing another available tour,
or canceling the tour with full refund. Provided that the
major change is not as a result of the situations outside
company’s control (Events outside company’s control
include, but are not limited to war, threat of war, riot,
civil strife, industrial dispute, terrorist activity, natural
or nuclear disaster, fire or adverse weather conditions, epidemics,
health risks, technical or maintenance problems with transport,
changes imposed by the transport supplier, or other similar
events beyond company’s control), compensation will
be paid as follows:
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# more than 15 days – none
# 15 days-date of travel - 20 euros |
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11. Accommodation
Each tour price is per person, generally based on double
bedroom occupancy. In some locations participants may occupy
larger rooms/suites/apartments for more than two persons.
Participants signing up individually will be assigned roommates
of the same sex. In most tours there is a limited number of
single-occupancy rooms available. Those requiring single rooms
will be charged a single room supplement. Please check with
us availability and rates. For single travelers wishing to
share, we cannot guarantee that a suitable share will be available,
and if this is the case the supplement will be payable. We
will inform you in due time if such a topic occurs.
Our accommodation is usually in very good hotels, traditional
houses and country inns. We will do everything in our power
to secure you lodgings in our first-choice hotels/guest houses,
but it may not be possible if you are booking less than three
months before traveling or during a particularly busy season.
Tour prices are based on double occupancy. Single supplements
are available upon request.
12. Prices
Prices are presented in Euros. Prices are guaranteed independently
of exchange rates variations. Our prices include only what
is listed on Included and do not include airfares. The price
of the holiday will not be subject to any surcharges once
a booking has been confirmed except in the event of a material
worsening or the exchange rate of Lei against the Euro, which
will mean a devaluation of 10% or more. In the case of such
devaluation, we reserve the right to levy a surcharge equivalent
to one half of the devaluation percentage applied to the cost
of the holiday (e.g. if there were a devaluation of 10% we
would levy only a 5% surcharge). Should the surcharge be 10%
or more you will be entitled to cancel your holiday and receive
a full refund. The cancellation right must be exercised in
writing within 2 weeks of the receipt of the surcharge notification
from us.
13. Bicycles and Equipment
Our bicycles are of quality up to international standards,
produced by renowned makers: Merida or Saracen brands. On
a CarpatBike tour a participant is liable for using the bike,
damage other than the normal wear & tear, and in case
of theft. If you decide to bring your bike it must be in excellent
roadworthy condition. For comfort and safety regulations you
must wear a helmet, up to international standards of safety,
at all times when riding a bike. CarpatBike can supply you
a helmet with some minimum additional costs.
14. Travel Insurance
Carpatbike strongly recommends cancellation and accident
insurance to prevent any losses in case of illness, accident
or otherwise. It is the responsibility of the client to apply
directly to the insurance company. Please purchase trip cancellation
insurance in case an illness forces you to cancel or depart
early from a trip. We recommend all participants to ensure
their Travel Insurance has adequate coverage for Cancellation
and Refund, Luggage, Medical Expenses and Repatriation, Death
and Permanent Disability.
15. Image Use
CarpatBike reserves the right to use without charges photographs
or images from participants for bona fide promoting and marketing
purposes.
16. Law
A Director of CarpatBike in writing may only waive this “Terms
and Conditions”. When you sign the Booking Form you
agree to accept all these conditions, and when we accept your
reservation we agree to carry out our obligations to you as
defined in this document and other information provided to
you.
17. Unforeseeable Circumstances
You must accept for participation in a CarpatBike Tour that
it is necessary the normal flexibility of an adventure outdoor
activity and acknowledge that delays and alterations and their
results are possible.
18. Liability
Within the limits of our obligation to exercise the care
and diligence of prudent businessmen, we warrant that the
description of all specified travel services is correct at
the time of the creation of the website, that the service
providers (hotels and others) have been properly selected
and procured and that the tours have been conscientiously
prepared and will be implemented with all due care. Transportation
by rail, bus, train and the like during the trip are services
which are only procured by us as agents and shall be subject
to the terms and conditions of the respective carrier; such
terms and conditions shall also govern the limit of liability
of CarpatBike. If a visit scheduled in the program is impracticable
for reasons beyond our control (renovation of churches and
the like), we cannot be held responsible. If an unforeseen
event of force majeure (e.g., war, riot and civil unrest,
Acts of God) occurs and it must be expected, on the basis
of an objective weighing of all circumstances, that carrying
out the tour would become substantially more difficult or
involve a substantial risk, the participant and/or CarpatBike
may each give notice of termination of the travel contract.
This provision shall also apply if the tour has already started.
However, in such a case CarpatBike retains the right to adequate
compensation for the travel services already performed or
yet to be performed until the end of the tour. The responsibility
for complying with the road traffic regulations shall lie
with you. You shall be liable for any loss, damage or injury
you may cause to third parties. If you have personal liability insurance, it may provide coverage for such contingency.
We are liable to you for compensation of the loss of or damage
to your baggage only if such loss or damage is attributable
to intent or gross negligence on our part. In other respects,
our liability for damages on account of mal-performance of
the contract is limited to an amount corresponding to three
times the tour price, provided that the loss or damage has
not been caused by us either intentionally or by gross negligence
or if we are responsible solely on account of fault of a service
provider selected by us. Any responsibility on our part is
excluded if the participant fails to comply with any instructions
issued by us in his/her best interest (e.g., for safety reasons).
We suggest that you protect yourself against such risks by
taking out accident and/or baggage insurance.
19. Complaints
Any complaints should be communicated by phone to CarpatBike
representatives as soon as it arises. Failure to notify our
representative at the time, providing the company the opportunity
to rectify the cause of complaint, may result in your loss
of any legal rights in respect of the particular matter. If
this issue is not solved, then the complaint should be made
in writing to CarpatBike at the company address within 20
days of the end of your trip.
20. How to contact us
Please contact us if you have any questions, doubts or comments,
we can also help you selecting the best tour for you. We recommend
that you call/email our office first to confirm availability
of the tour and dates that you want to take part. Once we
receive both your completed reservation form and deposit we
will send your confirmation. Detailed information about your
trip, train & flight info, starting and ending places
& times, how to train for your cycling tour will be sent
to you a few weeks before the beginning of the tour.
SC CARPAT BIKE SRL
Address: Carpat Bike SRL
Sos Bucuresti -Targoviste no. 22, bl. A, ap. A2
district 1, Bucharest, Romania
Email : home@carpatbike.ro
www: www.carpatbike.ro
Phone: 0040 740166791
0040 723389833
CarpatBike
is the name used in all our materials and website pages for
the company
Carpat Bike SRL, registered in Romania, registration office
22 Bucuresti-Targoviste Street, Bl.A, app.A2, Sector 1, Bucharest,
Romania, PO Box 013502, registration number J40/9442/16.05.2007,
CUI: 21744194
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